Certified Previously Owned Watches
100% satisfaction is our guarantee. Upon delivery we offer a full Three-Day Inspection/Return Privilege on all of our “Certified Previously Owned” watches. If you are not completely satisfied with your purchase, we will refund your payment (less shipping charges) upon receipt of the watch in our office (Restocking fees apply). Please Contact Us by the third business day after you receive the watch if for some reason you decide to return it. The watch must be in the same condition it was received. This has been our customer satisfaction guarantee for 50 years.

Never Worn / New Watches
A watch can only be sold as “Never Worn / New” one time! When our customers order a “Never Worn/New” watch they expect exactly that, a watch that has not been previously worn or used by someone else. Many retailers and online stores have very liberal return policies on “Never Worn/New” watches. Chances are, if you order a luxury watch from one of these stores you may receive a watch that you thought was “Never Worn/New” but may have been worn by someone else and then returned -- perhaps even dropped or damaged. 

To ensure that our customers receive a true “Never Worn / New” watch, we do not accept returns on “Never Worn / New” watches.

SPECIAL ORDERS
Some products available from Swiss Watch & Diamond Exchange are special order items and are not subject to standard return policies. These items include but are not limited to watch boxes, winders, accessories, straps, dials, bezels, etc.  All returns are subject to management approval, a 15% restocking fee, and must be returned unopened, in  new condition, with all original papers and packaging. No returns accepted after 14 days.

FREE DOMESTIC SHIPPING:

Swiss Watch & Diamond Exchange, Inc. is pleased to offer fully insured shipping free of charge on all domestic orders up to $5000. Orders over $5000 shipping charges are calculated case by case based on value of the purchased products.

SPECIAL ORDER SHIPPING POLICY:

All watches labeled as Special Order will be shipped in 2-5 business days from order date. Because these are items specially ordered from our supplier to fulfill the order, there is a slight delay compared to our regular, in-stock inventory.

SHIPMENT TIMING:

For verified payments received prior to 4pm, we generally ship the same business day. Shipments go out Monday – Friday, excluding holidays.

SHIPMENT PROCESS:

Your order will be inspected, securely packed, and shipped by UPS or Fedex. Orders can be shipped to your billing address.

SHIPPING TERMS:

All Swiss Watch & Diamond Exchange, Inc. shipments are fully insured and securely packed. A signature is required at the time of delivery or pick up.

INTERNATIONAL SHIPMENTS:

We are proud to offer shipping to over 60 countries around the world. It is the customer’s responsibility to ensure that the item can be legally imported into the destination country. Regulations may prohibit importation of items made with exotic materials.

SALES TAX:

Swiss Watch & Diamond Exchange, Inc. is obligated by law to collect sales tax on shipping and handling fees associated with taxable orders shipped to Texas State addresses.

CUSTOMS & DUTIES

Any customs charges, import/export duties, or other fees and taxes applicable to international orders are the responsibility of the customer, even if you refuse the shipment on delivery. Some countries charge additional Collect on Delivery (COD) fees, which are collected by the carrier at the time of delivery and which do not go to Swiss Watch & Diamond Exchange, Inc.. In certain cases, customs officers may have the right to delay or deny the delivery of your package; we have no control over this, but we do reduce the likelihood of it happening by shipping with reliable international carriers like UPS and FedEx.

PAYMENTS ACCEPTED

We accept all major credit cards: American Express, Visa, Mastercard, Discover, and Apple Pay . For a discounted price we accept wire transfers, money orders, cashiers checks. Orders over $8000 must be paid by bank wire transfer. Cashier's checks are accepted for orders up to $6,000. Orders up to $8,000 may be paid using a credit card, however due to the risks involved in selling high-value items online, we reserve the right to refuse to accept a credit card for payment even if an order is under the $8,000 limit and we may request supplemental information to verify identity. For orders under $1,000 wire/money order/cashier's check is not offered as a payment method. These policies are for US orders only. Please review our International policies if you wish to purchase from outside the US.

INTERNATIONAL ORDERS

Bank wire transfer is the only method of payment we accept for International Orders. We cannot accept debit, credit card, or Paypal for International Orders. Please be aware this also applies if we ship to a Freight Forwarder or to a Hotel in the U.S. While we do not accept debit or credit cards for international orders, you can use these methods to purchase from us through Chrono24, however, they add a transaction fee for their service.